Customer Testimonials: Manamecsa
Manamecsa was founded in 2013, with the main goal of providing solutions to the Productive sector in Ecuador. The industries Manamecsa primarily serves are agriculture, shrimp farms, and marine. Since 2017, Manamecsa started to work with Enovation Controls to meet the demand of the brand known as “Murphy by Enovation Controls” in Ecuador.
To learn more about Manamecsa’s experience with Murphy products and the system solutions they provide for their customers, we spoke with their General Manager, Roberto Cedeño.
How has a partnership with Enovation Controls helped you win customers?
Roberto: Murphy by Enovation Controls branded products are well known in Ecuador. We are still a mechanical engine market where the use of switch gauges is predominant. The reliability and recognition of Murphy Swichgages make them the most requested brand in Ecuador. With products like PowerCore® controllers and PowerView® displays, we can reach customers that need more innovative solutions as well.
What support do you provide your customers – during the sale and after the sale?
Roberto: Manamecsa always offers technical support to our customers to help them choose the best solutions for their machinery requirements. We give support to our customer from the selection of the right solution to the installation and commissioning of the equipment. Our support is not limited to listening to customer requests. We take the initiative to offer the customer solutions that go a step further than what they initially had in mind.
How does Enovation Controls help with these processes?
Roberto: Enovation Controls’ Technical Support team plays a very important role in providing the necessary support for the proper implementation of our customers’ projects. From the design of the project to the installation process, Enovation Controls answers our technical questions in a timely and accurate way.
Are there any future projects you are partnering with Enovation Controls on that you would like to talk about?
Roberto: Our market is mostly mechanical motors and customers prefer Swichgages®. We are in a continuous process of presenting the benefits of using controllers and displays in their operations. Manamecsa started to develop some Remote Telemetry projects and we were able to implement those Remote Telemetry solutions for some of our customers. Telemetry is an area that we would like to develop more within our companies and in the Ecuadorian market.