Customer Testimonial: Pumps & Service
Pumps and Service is a division of long-standing Henry Production, Inc., (HPI) which was established 60 years ago to serve the oil and gas industry. When its doors opened in 1962, Henry Production was the chief provider for natural gas compressors in New Mexico’s San Juan Basin.
In 1978, Henry Production opened Pumps & Service as its retail store, selling pumps and related equipment. Today, Pumps & Service sells and services pumps, compressors, controls, gauges, engines, generators, emissions compliance gear, and cooling towers for industries in oil and gas, mining, food processing plants, national laboratories, semi-conductor plants, wastewater treatment plants and many others. Pumps and Service is a trusted partner and Authorized Distributor of Murphy by Enovation Controls products.
We spoke with Pumps and Service Account Manager Bill Dutton to learn more about how the partnership with Enovation Controls helps both companies succeed in serving customers in a variety of industries.
How has a partnership with Enovation Controls helped you win customers?
Bill: Having Enovation Controls in our product line helps us to provide customers with solutions that fit what they are looking for. Enovation Controls offers products that we can use to equip or package solutions for a variety of applications; from simple monitoring gauges to advanced automated controls. Enovation Controls gives us the clear advantage of being a one-stop shop for our customers.
What support do you provide your customers – during the sale and after the sale?
Bill: Pumps and Service takes the extra step to ensure that our customers are getting the right part or solution for their needs. Our customer support team has well over 100 years of combined experience so we can pass that expertise onto the customer. Our service team is in the field every day helping our customers service and maintain their equipment, which gives us the opportunity to follow up on the product we sold into that market. This helps us stay abreast with the changing environment we work in.
How does Enovation Controls help with your service processes?
Bill: Enovation Controls helps us find and provide solutions for a lot of the controls and end devices the market is looking for. We can always count on Enovation Controls to provide fast quotes for parts and answers to technical questions that sometimes arise when installing new controls on equipment.
Pictured: Pumps and Service Hydra-Cell T100 Series Pump with an Enovation Controls EL150-EX Liquid Level Swichgage®.
For more information about Pumps and Service, visit: https://pumpsandservice.com/